DELIVERY POLICY

Occasionally, floral substitutions are necessary due to temporary, regional availability issues. If this is the case with the gift you’ve selected, our experienced florists will ensure that the style and theme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer, the order will not be refunded.

During extreme weather conditions we cannot guarantee that your order will be delivered on time and date. If we do not succeed in delivering your order, the order will be delivered as soon as possible. Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our shop directly. We are also unable to accept cancellations or change requests via e-mail. If for any reason you are not happy with the service rendered or with the flowers delivered please contact us so we can solve it as soon as possible.

PAYMENT PROCESS

We accept the following payment types:

  • American Express
  • Discover
  • Visa
  • MasterCard
  • Paypal (US only)

PAYMENT PROCESS

You are entering into a legal agreement with House of Flowers and Gifts. All charges for orders placed on this website will appear on your payment statement as House of Flowers. House of Flowers bills your payment method at the point of sale to ensure that work can begin on the design of your order.

Once you click “Place Order” in the check-out process, House of Flowers will attempt to secure authorization. If there is a problem securing this authorization, you will be notified and prompted to use another payment method.

ORDER CONFIRMATION

An order confirmation will appear upon completion of checkout. Confirmations are also sent to the e-mail address entered during the checkout process.

UPLOAD AND DISTRIBUTION OF CONTENT

Downloading content from House of Flowers website is at your own risk.

All content, including images, are protected by copyright laws. All images on the website are owned by the florist shop or Flower Shop Network, Inc., and any commercial use or display of those images and plagiarism of text, without approval, is strictly forbidden.

SALES TAX

Sales tax will be charged where applicable.